1. Introduction
This Privacy Policy explains how Roundhouse Hot Sauce (“we”, “us”, or “our”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Email address
- Phone number (if provided)
- Delivery and billing address
- Payment information (processed securely via third-party providers)
- IP address and browser information
- Website usage data (via cookies and analytics tools)
We only collect information that is necessary for the purposes outlined below.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you regarding purchases or enquiries
- Provide customer support
- Improve our website and user experience
- Send marketing communications (only where you have consented)
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we process your data on the following bases:
- Consent – where you have opted in (e.g. marketing emails)
- Contractual necessity – to fulfil orders or services
- Legal obligation – where required by law
- Legitimate interest – to improve services and prevent fraud
5. Sharing of Information
We may share your information with trusted third parties, including:
- Payment processors
- Courier and delivery services
- Website hosting and analytics providers
These parties are required to handle your data securely and only for the purposes specified.
6. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve functionality and user experience
- Analyse website traffic
- Remember user preferences
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, and accounting requirements
8. Your Rights
Under POPIA and GDPR, you have the right to:
- Access your personal information
- Correct or update your information
- Request deletion of your data
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with a regulatory authority
For South Africa:
Information Regulator (SA) – https://www.justice.gov.za/inforeg/
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Disclosure or misuse
However, no online system is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
If you are located outside South Africa, your information may be transferred to and processed in South Africa or other countries where our service providers operate.
We take steps to ensure appropriate safeguards are in place.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: darren@roundhouseheat.com
Business Name: Roundhouse Hot Sauce
Location: Cape Town, South Africa